Digitisation of processes & workflow in waste and asset management services (DHES)
DRB-Hicom Environmental Services (DHES) envisioned a central monitoring system for its command centre to ensure excellence in solid waste collection and management (recycling, treatment, landfill, incineration), and facility management services. The system optimises daily operational activities, involving the transformation of workflow and processes from manual to digital.
We conducted workshops with various departments – waste collection, fleet maintenance, human resources, health & safety, asset management – to understand the use cases and processes to develop a solution that will drive the transformation.
We developed a combination of web and mobile applications tailored for an organisation that gathers a lot of quantitative data. The centralised system enables digitisation of data collection that improves speed and efficiency, data accuracy and quality, and real-time visibility and tracking for DHES as a leading environmental services provider.
Digital Transformation of the facility management with AWS (PETRONAS)
PETRONAS has over a thousand petrol stations serving the fuel and retail needs of customers distributed across the country. Anecdotal evidence tells customers to have varied experiences with their facilities from one station to the next.
Supporting its digital transformation journey, we worked closely with TipTop, a PETRONAS Dagangan digital accelerator organization, to custom-develop IoT solutions to ensure uniformly high customer experience across all their stations.
We developed the solution with AWS IoT services to enable the rapid development of a secure and scalable solution while keeping within the organization’s startup spirit and budget. We were able to optimize the business rules based on data and customer feedback using AWS IoT rules engine to invoke AWS lambda function to automate devices such as fragrance sprays, exhaust fans and notification of toilets needing cleaning.
The solution has allowed the organization to move from the labor-intensive regular inspection method and time-based scheduled maintenance to condition-based maintenance strategy, a shift that reduces overall operating costs while increasing facilities availability and customer satisfaction.